Get the technology to rapidly scale up and optimize your customer’s last mile experiences with real-time updates for exceptional fulfillment speed, convenience, and cost.
Last-mile customer experience is the perception of consumers on their interaction with brands throughout the delivery process. Customers desire for real-time visibility of the shipment, direct communication with carriers and feedback about the services they receive.
Hence, the truth is businesses find it difficult to deliver their goods efficiently and keep their customers happy at the same time. Even the smallest of inefficiencies can drive up last-mile delivery costs and reduce their earnings, creating it difficult to provide an excellent customer experience.
Real-time tracking, powered by last mile analytics, of robust enterprise-grade delivery management platforms drastically improves the visibility of ground-level logistics operations. It helps customers know exactly where an order is, when did the last-mile journey begin, what is the estimated time of arrival (ETA), who is going to deliver and more, at any given point in time.
On-demand, same day & scheduled delivery
Intelligent workflow with thousands of algorithm
Real-time, multi-enterprise visibility
Review & Rating for real-time feedback
Digital invoice with proof of delivery
Direct communication with drivers
Boost last mile efficiency while keeping costs in check by automatically dispatching to the optimal fleet, driver and vehicle and engineering the optimal route.
Bongo Xpress’s intelligent dispatching algorithms are powered by AI and are highly configurable to meet your operation’s unique needs.
Ensure a smooth, on time delivery or pickup experience with real-time tracking and live updates.
Predict and prevent exceptions with in-app alerts and communication software between end customers, drivers, and dispatchers across multiple channels.
Start offering competitive fulfillment options that your customers will love. Bongo Xpress believes in true customer integration and branded experiences for them.
Automated smart notifications via SMS, Email and Webhook
Digitized customer feedback to understand and improve
Customer branded URL link for delivery task creation
Multiple delivery options and self-scheduling for the customers
Improve last mile delivery efficiency
Provide real-time visibility
Minimize delivery time
Increase customer satisfaction
Reduce operating costs and risks
Improve your bottom line
Leveraging the experience of e-commerce customers with simple but sophisticated technology which helps the businesses to adopt digitization at its best with automation in distribution as well.
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