Bongo Xpress is committed to ensuring that your privacy is protected. We collect information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. This policy applies to the partners that use or register under the Bongo Xpress platform to out-out delivery services to reach their customers (collectively “Partners,” or individually “you”).
Bongo Xpress may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28th May, 2021.
The data we collect
We collect your name, company name, address, email address, phone number(s) and credit card details. We need this information to provide you with our Services, for example, to confirm your identity, contact you, and invoice you.
We collect data about the information linked to webpages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address. We need this information to give you access to and improve our Services.
We collect Personal Information about your customers that you share with us or that customers provide while shopping or during checkout.
We use this information to provide you with our Services and so that you can process orders and better serve your customers.
We will also use Personal Information in other cases where you have given us your express permission. We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.
We collect this data when the Bongo Xpress app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of your mobile device. We collect precise or approximate location data from the partners’ mobile devices if they enable us to do so. The app collects this data from the time a task is created until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. This app also collects your pilot’s location, customer’s location etc. when the app is on-use.
We collect transaction information related to the use of our services, including the type of services requested or provided, trip details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
We enable users to communicate with each other and Bongo Xpress through our mobile apps and websites. For example, we enable pilots to call (audio/video), text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, we receive some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. We may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.
In certain jurisdictions, and where permitted by law, users can record the audio of their trips through an in-app feature. Recordings are encrypted and stored on users’ devices, and are only shared with Bongo Xpress if submitted to customer support by the users in connection with safety incidents.
Data from other sources. This includes:
We may combine the data collected from these sources with other data in its possession.
1- With other users
This includes sharing:
We also provide your customers with digital bill containing information such as a breakdown of amounts charged, pilot’s first name, photo, route map, and such other information required on invoices.
2- With delivery partners & business partners
We provide data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
3- For legal reasons or in the event of a dispute
We may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
We retain user data for as long as necessary for the purposes described above.
Users may request deletion of their accounts at any time. We may retain user data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy.
We retain user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Bongo Xpress Partner app, or through Bongo Xpress’s website.
Following an account deletion request, we delete the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to partners, pilots, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For customers (recipients), their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
Bongo Xpress enables users to access and control the data that Bongo Xpress collects, including through:
We also enable users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that we restrict its processing of user personal data.
A- Privacy settings
Settings menus in the Bongo Xpress app for the users give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from us. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.
Bongo Xpress uses your device location services to make it easier to get a trip whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.
you may enable or disallow Bongo Xpress to collect location data from their mobile devices through the Settings > Privacy menus in the Bongo Xpress app. Partners and delivery recipients can enable or disallow such collections through the settings on their mobile device.
Partners who have enabled this app to collect location data from their mobile device may also enable Bongo Xpress to share their location with their pilots from the time the task is requested to the start of the trip. This can help improve pickups for the pilots, particularly in crowded areas.
Partners who have enabled Bongo Xpress to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes approximate location at the time the emergency call was placed; the vehicle’s model, color, and license plate information; the partner’s’ name and phone number; pickup and drop-off locations; and the pilot’s name.
Users may enable or disable this feature through the Settings > Privacy menus or the Safety Center in this app.
B- Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Bongo Xpress app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Bongo Xpress app seeks before their first use of the app, and use of the app constitutes a grant of such permission.
C- User data requests
We provide users with a variety of ways to learn about, control, and submit questions and comments about our handling of these data.
In addition, depending on their location, users may have the right to file a complaint relating to Bongo Xpress’s handling of their personal data with the data protection authority in the country.
We, Bongo Xpress, abide by all the rules and regulations under National E-commerce Policy 2021. Please contact us at email@example.com and let us know if you have any questions or comments about our policies or practices.
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