Welcome to the platform of Bongo Xpress.
Bongo Xpress is an app-based smart logistics company, constantly endeavoring to transform the way parcels and goods are delivered around the cities and also to revolutionize the state of logistics solutions in Bangladesh. “Bongo Xpress” is owned and operated by Bongo Technology Ltd. with its Corporate Office at House 69 (FlatA3, 3rd Floor, North Side), Road 07, Sector 04, Uttara East, Dhaka- 1230; Head Office: (366/4 First Floor) Lane No.06, Baridhara DOHS, Dhaka Cantonment, Dhaka-1206- filed under Bangladesh 1994 Company Act.
This document will entail the do’s and don’ts for the merchants along with our policies regarding payment and other terms. In this document, by “Merchant/you” we understand the e/f-commerce businesses and any other businesses who require parcel and courier services from us; by “BONGO XPRESS/we/us/our team/the company” we refer “Bongo Xpress” and the teams; by “Pilot (s)” we refer the delivery rider (s); and by “Customer” we refer the customers or end user of the merchants. MERCHANT’S BUSINESS means any website, application, online store or other e-commerce business, regardless of kind, carried on by the Merchant for the sale of products to the benefit of Merchant’s customers. ONLINE ORDER means any order placed online by the Merchant’s customer via the Merchant’s business.
The merchant shall avail pickup and delivery services from BONGO XPRESS via mobile application. Bongo Xpress application is available on IOS and Android operating system. The merchant shall create pickup and/or delivery task on the application, automatically our pilots shall be assigned for the task (pick/delivery) and will complete the task accordingly.
By partnering with us, we believe the merchant agrees with all the policies of Bongo Xpress. You will enter a contract and acknowledge that you have read and accepted the all the terms and policies mentioned by BONGO XPRESS. We may modify or change the terms and conditions and the amendment shall be in effect as soon as it is sent to you. We recommend you to read, understand and agree the terms every time when the new clause or amendment has created and sent to you.
The terms and conditions stated herein (collectively, the “Terms and Conditions” or this “Agreement”) constitute a legal agreement between you (the “Partner”) and Bongo Xpress (the “Company”/” We”). This agreement is subject to change anytime without prior notice. We may modify or change the terms and conditions and the new agreement shall be in effect as soon as it is uploaded on the website. We recommend you to read the document every time before using the service of Bongo Xpress. If you do not agree to or fall within these terms and wish to discontinue partnering with us, please do not continue using the Application (as defined below) or the software.
Above all, the merchant must not involve in the trade of illegal and prohibited goods, and also operate a legal business as per existing law in Bangladesh.
To become a registered merchant, there is a proper procedure defined by the company to verify you and your business as identifiable and to avoid any kind of misconduct in this platform (Bongo Xpress). An individual/organization can become a registered merchant by downloading the App and inputting required information (Name, Contact number, E-mail, NID, and others business information). We will establish the account for the merchant once we will verify the user with given information and enter into a judicial agreement of services. After verification the merchant can be authorized to access his/her account with password (one’s own choice).
By registering as merchant, you represent, warrant, undertake and agree that:
By registering to Bongo Xpress App and providing your email/mobile number, you expressly agree to receive promotional content from Bongo Xpress by email or SMS from time to time.
* Merchant Registration form:
* Bongo Xpress App download link:
Download link from Google Play Store (Android)-
Download link for IOS Handset
If the destination of the parcel is within the city, the pickup will be completed within 24 hours of the task creation and the parcel will be delivered to the customer's address by the next day.
If the destination of the parcel is outside city, pickup will be completed within 24 hours of task creation and the parcel will be delivered to customer's address within 5 days (max.).
We will be bringing express delivery services very soon; pickup and delivery will be completed within 4 hours of task creation.
Note that, we will be obliged to provide delivery services within the stipulated time according to the Digital
As per our agreement (between Bongo Xpress and merchant), any fees which we may charge you for the service, are due immediately and are non-refundable (“Service Fee/Delivery Charge”). This no-refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate or suspend your usage, disruption caused to the Service either planned, accidental or intentional, or any reason whatsoever. You acknowledge that the total amount of money charged for any task shall be determined by the company, at its discretion, from time to time.
The Company (Bongo Xpress) may, at its sole discretion, make promotional offers with different features and different rates to any of the clients whereby these promotional offers shall accordingly be honored by you. The Company may determine or change the Service Fee/ Delivery Charge as the Company deems in its absolute discretion as necessary or appropriate for the business.
We do not carry, nor perform other services regarding, goods which are in our sole opinion Dangerous Goods (herein defined in section 2 of the Dangerous Cargoes Act, 1953, Bangladesh Customs, National Board of Revenue) including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding, Dangerous Goods. We also do not accept consignments that contain Prohibited Items. "Prohibited Goods" means any goods or materials, the Carriage of which is prohibited by Applicable Law. To get clear idea about “Prohibited Goods”, the merchant is expected to read, understand and obey the following rules:
iii. Merchant must not involve in trade of such prohibited goods as mentioned above. If we can identify the breach of such law regarding prohibited goods, we will take proper actions against such merchant and will cancel the agreement of our service immediately.
Bongo Xpress is the sole owner or lawful licensee of all the rights to all the intellectual properties such as Company name, Logo, business model, merchant’s logo and name and other contents available on the internet and printing materials. These intellectual properties are trademarks and copyrights under The Patents, Designs and Trademarks Act of 1883. The properties of third party (merchant, client etc.) associated with us are trademarks of the Company or third parties, and no right or license is granted to use them. The unauthorized copying, modification or use any of these marks is strictly prohibited.
Bongo Xpress reserves the right to terminate the agreement with you upon any infringement of the rights of others in conjunction with use of the Bongo Xpress service, or if Bongo Xpress believes that your conduct is harmful to the interests of Bongo Xpress, its affiliates, or other stakeholders, or for any other reason in Bongo Xpress's sole discretion, with or without cause.
Any claim against the Company (Bongo Xpress) by you in any way connected with the service, Application and/or the software shall be limited to certain clause of particular event analyzed by the company.
All information received from the merchant during the registration process and in other stages to provide the services, will not be disclosed to any third-party from our end. Maximum efforts will be made to ensure the safety or security of all information including order volume, customer traffic, product price, customer information etc. Nevertheless, we will not be responsible for any disclosure of information without our knowledge.
Hereby, the Company will not disclose your information to any third party and access to any information which pertains to business of Bongo Xpress shall be kept confidential to the extent it might adversely impact Bongo Xpress’s business.
The merchant shall not disclose any information relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations etc. which are disclosed to the merchant by or on behalf of the Company received under the proposal and contract of service with the Company to any third party. Access to any information which pertains to business of Bongo Xpress shall be kept confidential to the extent it might adversely impact Bongo Xpress’s business. The merchant shall only disclose such information to such officers, employees and agents as need to know it to fulfil service obligations under this Agreement. The merchant shall be liable to indemnify Bongo Xpress against any loss of business or reputation due to the act of him/herself or his/her customer’s.
The service, the application and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you being faulty, not connected, out of range, switched off or not functioning. The company is not responsible for any delays, delivery failures, damages or losses resulting from such problems.
Bongo Xpress shall take all the responsibilities and reasonable efforts in occurrence of system failure. The company may also suspend the operation for support or technical upgradation, maintenance work, in order to upgrade the content of any other reason. In this case, the merchant(s) shall reserve a backup copy of the contents (images, description, analytics report).
If delivery failure happens due to due to natural, social, political or any other circumstances which are beyond our control, Bongo Xpress will not be liable in any way. If the merchant or his/her customer is harmed for any such reason, we will try our best to compensate or resolve the issue through mutual discussion.
Bongo Xpress does not represent and warrant that the functions contained in this website/application will be error-free or uninterrupted, that defects will be corrected, or that the website/application available are free from any harmful components including viruses. You acknowledge and agree that the entire risk arising out of your use of this platform.
The company (Bongo Xpress) reserves the universal right to deny access to particular Partner to any/all of its service without any prior notice or explanation in order to protect the interest of website/Application or other users. We have the right to temporarily or permanently terminate access of any user for any of the following reasons:
If it concludes that you have provided any false information in connection with the registration or are engaged in fraudulent or illegal activities.
The merchant(s) breaches any provision of the terms and conditions or this agreement
You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by the merchant, including but not limited to the credit reserved with the Company or any other money paid to the Company in the course of performing your obligations under this Agreement. Before that any kind of dispute will be settled under discussion and participation of both parties (Bongo Xpress and Merchant).
The merchant must obey and follow the rules of National E-commerce Policy 2020 and the Digital Commerce Management Guideline 2021, Digital security Act-2018, Circulars of Bangladesh Bank under BRPD and all the prevailing laws for e/f-commerce businesses. Simulatenously, we as a logistics company also abide by the Mailing Operators & Courier Services rules-2013, NBR rules for VAT/Tax submission and all the existing laws for parcel and courier services and operations. Note that, the related prevailing laws will be applicable to terminate the contractual relationship between Bongo Xpress and the merchant.
These terms and conditions of Service shall be governed by and construed in accordance with the laws of the Bangladesh, without regard to the principles of conflict of laws. The governing court shall have exclusive jurisdiction over any disputes, differences or claims arising out of or in connection with these Terms of Service or any Services provided by us pursuant to these Terms of Service.
Bongo Xpress will set all terms and conditions as per standard deed agreement as permitted in the legal framework and can update in changing circumstances.
Leveraging the experience of e-commerce customers with simple but sophisticated technology which helps the businesses to adopt digitization at its best with automation in distribution as well.
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